Being an ethical and responsible clinical study management organization aiming at attaining sustainability and long-term success, HKU-CTC adopts the concepts of total quality management (TQM).
TQM is a continuous, organization-wide management approach incorporated into HKU-CTC’s corporate strategy, which is empowered by the top management, involves every staff member, and focuses on stakeholders’ requirements, aiming ultimately at long-term success through stakeholder satisfaction.
To enforce the TQM concepts, HKU-CTC established and maintains a quality assurance system consisting of four components including:
- quality planning and standard establishment;
- execution of quality standards;
- quality evaluation; and
- quality improvement.
All staff members are trained on the applicable SOPs and quality documents, with complete and updated training records available.